OLIS 2023 Autumn

Theme: Practical Business Operation of Life Insurance Company
Period: 2023/10/19-24

Seminar Lecturer
1. Risk Selection (Underwriting)
Handouts: non-disclosure
Mr. Mitsuhiro Ishimura
Manager
Senior Underwriter
New Business Team
The Gibraltar Life Insurance Co., Ltd.
2. New business administration
Handouts: non-disclosure
Ms. Sakiko Takahashi
Functional Team Leader
New Business Team
The Gibraltar Life Insurance Co., Ltd.
3. Claims Payment Administration
Handouts: non-disclosure
Mr. Atsushi Enomoto
Corporate Vice President
The Gibraltar Life Insurance Co., Ltd.

Ms. Masami Aoki
Functional Team Leader
Claim Payment Services Team
The Gibraltar Life Insurance Co., Ltd.
4. Call Center Operation
Handouts: non-disclosure
Ms. Teiko Sada
Functional Team Leader
Call center
The Gibraltar Life Insurance Co., Ltd.
5. Gibraltar's NPS Model
-Human Centric NPS Management-
Handouts: non-disclosure
Mr. Masatoshi Honda
Manager
Service Design Team
The Gibraltar Life Insurance Co., Ltd.
6. Recent life insurance products in Japan
Handouts
Mr. Tohru Okayasu, F.I.A.J
Audit & Supervisory Board Member
Prudential Holdings of Japan, Inc.

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